REAL EXPRESS SHIPPING JA Terms of Service

Privacy Policy

REAL EXPRESS SHIPPING JA

Privacy Policy

Effective Date: January 2026

Real Express Shipping JA (“the Company,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our website, WhatsApp channel, social media platforms, or shipping services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and transactional information:

a) Personal Information

  • Full name

  • Telephone number

  • Email address

  • Physical address

  • Government-issued identification (where required for customs purposes)

b) Transaction & Shipping Information

  • Package descriptions and values

  • Retail invoices and receipts

  • Tracking numbers

  • Shipping history

c) Payment Information

  • Payment confirmations

  • Transaction references

Note: Real Express Shipping JA does not store customers’ credit or debit card details. Payments processed using the Company’s card for shop-and-ship services are handled securely and documented for record purposes only.

2. How We Use Your Information

Customer information is used strictly for legitimate business purposes, including:

  • Processing and delivering shipments

  • Facilitating customs clearance

  • Communicating shipment updates and notifications

  • Providing shop-and-ship and sourcing services

  • Maintaining internal records and accounting

  • Complying with legal and regulatory requirements

3. Legal Basis for Processing

We collect and process personal information based on:

  • Customer consent

  • Performance of a service contract

  • Compliance with legal obligations (e.g., customs and tax laws)

  • Legitimate business interests

4. Information Sharing & Disclosure

We do not sell, rent, or trade customer information.

We may share information only with:

  • Customs authorities and government agencies

  • Shipping partners, airlines, and logistics providers

  • Payment processors (where applicable)

  • Law enforcement agencies when legally required

All third parties are required to handle information responsibly and lawfully.

5. Data Storage & Security

We implement reasonable administrative, technical, and physical safeguards to protect customer information against:

  • Unauthorized access

  • Loss or misuse

  • Alteration or disclosure

While we take strong measures to secure data, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

Customer information is retained only for as long as necessary to:

  • Fulfill shipping and service obligations

  • Satisfy accounting and legal requirements

  • Resolve disputes

When information is no longer required, it is securely deleted or anonymized.

7. Customer Rights

Customers have the right to:

  • Request access to their personal information

  • Request correction of inaccurate data

  • Request deletion of data, subject to legal obligations

  • Withdraw consent where applicable

Requests may be made by contacting Real Express Shipping JA directly.

8. Cookies & Online Tracking

If our website uses cookies or similar technologies, they are used only to:

  • Improve website functionality

  • Analyze traffic and performance

Customers may disable cookies through their browser settings.

9. Children’s Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

Real Express Shipping JA reserves the right to update or modify this Privacy Policy at any time. Updates will be posted on our website or communicated through official channels.

Continued use of our services constitutes acceptance of any changes.

11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy, please contact:

Real Express Shipping JA
Customer Service Department

12. Acceptance of Policy

By using our website, WhatsApp channel, or shipping services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Real Express Shipping JA
Ship Real. Real Delivery. Real Fast.

Last updated: 5/24/2026