REAL EXPRESS SHIPPING JA

Privacy Policy

Effective Date: January 2026

Real Express Shipping JA (“the Company,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our website, WhatsApp channel, social media platforms, or shipping services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and transactional information:

a) Personal Information

Full name
Telephone number
Email address
Physical address
Government-issued identification (where required for customs purposes)

b) Transaction & Shipping Information

Package descriptions and values
Retail invoices and receipts
Tracking numbers
Shipping history

c) Payment Information

Payment confirmations
Transaction references

Note: Real Express Shipping JA does not store customers’ credit or debit card details. Payments processed using the Company’s card for shop-and-ship services are handled securely and documented for record purposes only.

2. How We Use Your Information

Customer information is used strictly for legitimate business purposes, including:

Processing and delivering shipments
Facilitating customs clearance
Communicating shipment updates and notifications
Providing shop-and-ship and sourcing services
Maintaining internal records and accounting
Complying with legal and regulatory requirements

3. Legal Basis for Processing

We collect and process personal information based on:

Customer consent
Performance of a service contract
Compliance with legal obligations (e.g., customs and tax laws)
Legitimate business interests

4. Information Sharing & Disclosure

We do not sell, rent, or trade customer information.

We may share information only with:

Customs authorities and government agencies
Shipping partners, airlines, and logistics providers
Payment processors (where applicable)
Law enforcement agencies when legally required

All third parties are required to handle information responsibly and lawfully.

5. Data Storage & Security

We implement reasonable administrative, technical, and physical safeguards to protect customer information against:

Unauthorized access
Loss or misuse
Alteration or disclosure

While we take strong measures to secure data, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

Customer information is retained only for as long as necessary to:

Fulfill shipping and service obligations
Satisfy accounting and legal requirements
Resolve disputes

When information is no longer required, it is securely deleted or anonymized.

7. Customer Rights

Customers have the right to:

Request access to their personal information
Request correction of inaccurate data
Request deletion of data, subject to legal obligations
Withdraw consent where applicable

Requests may be made by contacting Real Express Shipping JA directly.

8. Cookies & Online Tracking

If our website uses cookies or similar technologies, they are used only to:

Improve website functionality
Analyze traffic and performance

Customers may disable cookies through their browser settings.

9. Children’s Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

Real Express Shipping JA reserves the right to update or modify this Privacy Policy at any time. Updates will be posted on our website or communicated through official channels.

Continued use of our services constitutes acceptance of any changes.

11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy, please contact:

Real Express Shipping JA
Customer Service Department

12. Acceptance of Policy

By using our website, WhatsApp channel, or shipping services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Real Express Shipping JA
Ship Real. Real Delivery. Real Fast.